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I placed an amazon same-day delivery order this morning. When I checked the tracking, the delivery time was initially 8 PM.

At 7, the delivery changed to 9 PM. Around 850, I stepped outside to let the dog's out and check to see if maybe a driver was outside. On my way back in (9PM), I checked the tracking number and it said that the package was delivered to my front door at 8:57 PM. I was outside at that time and no package was at my door and no one came to my house.

I waited 30 minutes, checked again and then called customer service. The first woman I spoke with, took my number and said that either she or the driver would call me back to figure out where the delivery driver actually dropped off my package. An hour and a half later, no call. I called back and spoke with Ismael in the New York office, who informed me that there was nothing he could do because the Orlando office was closed.

He told me that the delivery driver dropped the package off at my door and I "must have missed it." He refused to transfer me to a manager, and refused to give me an employee ID number, saying that "I didn't need that information." He was very rude and unwilling to provide any assistance.

He told me that the only thing I could do was to go back to Amazon and have them send me a replacement. DYNAMEX is one of the worst companies that I have ever experienced and I can only hope that Amazon finds a more reliable delivery service.

Reason of review: Order processing issue.

Location: Orlando, Florida

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Guest

Sounds like every other incident that has been reported about this company. They are disreputable with poor customer service and very dishonest drivers.

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